Tradelink Plumbing Supplies Ltd
33-35 Telford Road
Ferndown Industrial Estate
Ferndown,Dorset
England
BH21 7RX
Tel: (01202) 877101
Fax: (01202) 873513
Email: Tradelink@tiscali.co.uk
reg. 4199659
vat.777395470 | | | |
FAQ'S
Frequantly Asked Questions
How are the goods delivered and what are the charges?We use national distribution, currently 90% of our orders are delivered by DPD. We deliver to the UK including Northern Ireland and republic of Ireland.
Current charges are as follows:
Zone A is £8.50 for standard items and china £34.03 + vat
Zone B is £14.46 for standard items and china £59.57+ vat
Zone C is £24.25 for standard items and china £85.00+vat
Zone D please call.
How long for delivery?
Our target is to ship goods on the working day after the order is placed. We aim to have full stock for most products.
· If an item is not in stock it should only take 2-3 weeks for delivery. If you are worried about delivery times please give us a call to check our stock levels
Is your web site secure?
Buy with Confidence – Card Payments On line.
· We use the latest technology to ensure that you are able to use your credit or debit card on line with complete confidence.
· And Paypal is used by allot of our customers
Must I pay on Line?
· Should you prefer not to use your card on line, you can telephone your order
through to us and still use your card as payment on 01202 877101 just ask for Emma.
· If you are unsure of how to complete your order, you can call and we will help in any way we can.
· However you choose to pay, you can be sure that protecting your privacy and security of your payments are of paramount importance to us and even if our standards mean a little inconvenience to you at times, we hope you appreciate the lengths we go to, to protect you.
What methods of payment do you accept?
Switch, Solo, Delta, VISA, Mastercard and Paypal
Can you supply other products not shown on your site?
Yes just pop in to our store in Ferndown and have a look.
How can I contact you if there is a problem
Please refer to our Contacts Page
What is your policy on refunds and returned/replaced goods?
If your items are incorrectly supplied, damaged or incomplete we will arrange replacements at no cost to you. For any issues with your order please contact us immediately Customer Service team and we will agree all necessary arrangements for return/collection and replacement.
There is something wrong with my order, what happens now?
Please see above for returned goods. If you have any issues with an order which has not yet been delivered then please contact us immediately Customer Service team we usually dispatch orders very quickly but we will use best endeavors to amend orders prior to dispatch.
How do I buy online?
· Add the products you require to your basket.
· When you have completed your shopping go to the checkout by selecting the basket option from the top of the page.
· You will be asked to complete delivery information and card payment information.
· Within a few seconds your payment will be authorized.
· The card payment processor will send you an email confirming the payment.
· We will send you an email as confirmation of your order.
· For standard items your order will usually be dispatched within 1 working day.
· Delivery will usually be within 3 working days, often sooner. In an exceptional situation where an order has not reached you within 4 working days please contact us Customer Service team so that we can trace and expedite the order.
Who is tradelinkplumbing.co.uk?
· We are an on-line retail shop, owned and operated by Tradelink Plumbing Limited, a UK limited company (reg 4687249) using UK banks and card payment agents.
· We have significant experience in the retail bathroom industry and good relationships with leading manufacturers in the UK and abroad.
· We rely on large stocks of most products promoted on our site and dispatch these, and many other products, from a central distribution warehouses.
Can I collect my order?
Yes. Just give us a call and we will give you a pick up date.
Are you a manufacturer?
No we are an independent on-line retail shop owned and operated by Tradelink Plumbing Supplies Limited. This shop is focused on supplying high quality bathroom and shower products manufactured by Grohe,Ideal Standard,Armitage Shanks,Mira, Aqualisa, Vogue and other leading manufacturers.
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